HOW DO I TRACK MY ORDER?
You will need your tracking number from your email confirmation we have sent you. You can use this number to track your order via the relevant courier websites:
I HAVE RECEIVED THE WRONG ITEM/ORDER
Please contact firstname.lastname@example.org include your order number and our Customer Care team will be very happy to put this right for you.
CAN I CANCEL/CHANGE MY ORDER?
You will need to contact us immediately after placing the order and we will do everything we can to amend your order. We are sorry but we cannot guarantee that we will be able to change your order. We generally process all orders within 1-6 hours and once our warehouse has processed your order, we will be unable to make any changes.
CAN I PLACE AN ORDER OVER THE TELEPHONE?
Currently not, but we will be introducing this option soon.
You can return your item within 28 days as long as the item has not been washed or worn and has all original labels attached. Please make sure you give all the correct information when filling this form out to ensure a smooth process.
To refund or exchange your item(s) just follow the steps below:
WHAT IS THE RETURNS POLICY?
I HAVE LOST MY RETURNS SHEET WHAT DO I DO?
Not a problem, email email@example.com requesting a new one & we will email a new returns form for you to print off.
Please fill out the following sections on the sheet:
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
I CANT LOG IN TO MY ACCOUNT?
If you are having trouble with your account email firstname.lastname@example.org Please explain your situation and our customer care team will do their best to help you out.
HOW DO I CHANGE MY EMAIL ADDRESS?
Please email email@example.com with the current email address linked to your account and the email address that you would like to change it to and we will change this on your account for you.